Booking a Class
If a class you were hoping to book is completely full, hop on the waitlist! To put yourself on the waitlist, riders must have an available credit or method of payment on file that can be used when they get into the class.
8+ Hours Before
Once you’ve been placed on a waitlist, you may be added to the class at any point as soon as a bike opens up. When you’re placed in the class, you will receive an email notifying you of the addition to your schedule. This change requires no confirmation on the riders’ end and will put the cancellation policy into effect which means that a minimum of 8 hours notice is needed to cancel a class to avoid a late-cancellation charge.
8 Hours Before
If you have entered the 8-hour window before the start of class and you are still on the waitlist, you can still be added to the class if a bike becomes available. During this window, no cancellations will be permitted once you have been added to class, however if you are still on the waitlist you may cancel at any time until you’ve been added to the class.
30 Minutes Before
Riders who are on the waitlist 30 minutes prior to the class start time will still be notified if a bike opens up so please be ready to ride! In order to get ahold of you sooner, we may give you a call to let you know a spot is available, but if we can’t reach you or if you can’t make it to class, you will not be charged. If a rider confirms their spot but doesn’t show up, they will be charged as a no-show.
Something came up? Please cancel your class a minimum of 8 hours before the class start time so that we’re able to refund your class credit. We understand that sometimes plans can change at the very last minute, but cancelling your ride within the 8-hour window is considered a late cancel and you will be charged according to our cancellation policy. If a rider holds a Just class pack, they will lose 1 ride. Those who hold an unlimited membership will automatically be charged a $15 late-cancellation fee or a $22.50 no show fee.
Purchased class packages expire 365 days after the date of purchase. Once a membership contract has reached the end of its term, riders must purchase a new package as memberships will no longer auto-renew without signing a new contract. Purchased classes cannot be transferred from one rider to another however, a rider can transfer an entire package to another one-time if needed.
Before You Arrive
All first-time riders are required to fill out a waiver when creating their account. All riders 16 years old and under require the consent of a parent/guardian and must have them sign on their behalf IN PERSON.
Make sure to fuel your body properly prior to class. This might be a small and light snack up to a half-hour beforehand, but will ensure you don’t feel light-headed while you ride.
Water, Water, Water
Please remember to drink a lot of water before, during, and after your ride. We encourage you to bring your own water bottle that can be re-filled at our water station, but water-bottles will be available for purchase upon check-in for those who forgot to bring one.